\section{Question 1A}

\subsection{Opportunities for Business Improvement}

	\subsubsection{Computerised job/technician assignment system}
		
		For this opportunity, a computer system that automatically assigns technicians to outstanding jobs could be used. Every technician's details would be stored on the system, and the ``controller'' would input new jobs into that system as they arrive.
		
		In order to minimise idle time, and thereby maximise productivity, the system should use an algorithm to most effectively schedule each technician's working day. To do this, the system should take into consideration contributing factors such as:
		\begin{itemize}
			\item Technician skill-set
			\item Client-Technician familiarity
			\item Technician unavailability
			\item Job priority
		\end{itemize}
		
		Such a system would also provide the crew access to the information they require to start their working day immediately.
		
	\subsubsection{Online ticketing system}

		Using an online service, PC Gurus could allow their customers to raise issues regarding their systems in a hassle-free manner. Each customer would have a unique login for the service, allowing PC Gurus to associate each issue with a customer. The company can then decide whether or not to assign a technician to the job - depending on the severity and/or priority of the issue.
		
	\subsubsection{Overhaul accounting system}

		A computerised accounting system would empower the technician in the field to submit bills, which would then be evaluated by the accounting department at the end of the day. This system would also combine billing information with payroll, calculating cash flow and sending required information to the Inland Revenue Service.
		
	\subsubsection{Online feedback form}
		
		The current low adoption rate of the feedback system could be improved by implementing an online feedback form, integrated into the current PC Gurus website. This would allow customers to submit feedback instantaneously, greatly reducing the effort required. This could even be integrated into an online billing system so that feedback can be submitted at the same time as payment information.
		
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\input{q1a-system-request.tex}
